Sam Pencek
About Sam Pencek
Sam Pencek is a Manager of Account Management at AVOXI, with a diverse background in customer success and account management across various companies. He has held multiple roles at Vonage and has previous experience in fitness and wellness management.
Current Role at AVOXI
Sam Pencek serves as the Manager of Account Management at AVOXI, a position he has held since 2023. In this role, he is responsible for overseeing account management strategies and ensuring customer satisfaction. His experience in customer success and account management contributes to the effectiveness of AVOXI's operations.
Previous Experience in Customer Success
Prior to joining AVOXI, Sam Pencek held multiple roles at Vonage, including Program Director of Customer Success and Strategic Customer Success Manager from 2020 to 2023. His responsibilities involved managing customer relationships and enhancing customer experiences. He also served as Manager of Customer Success for SMB/BPO during this time, focusing on small to medium-sized businesses.
Background in Fitness and Wellness
Sam Pencek began his career in the fitness and wellness sector at Georgia Southwestern State University, where he worked as a Fitness and Wellness Specialist from 2009 to 2011. He later became the Assistant Director of Fitness and Wellness for a year in 2011. His background in this field provided him with skills in program management and customer engagement.
Education and Marketing Expertise
Sam Pencek earned a Bachelor of Business Administration (B.B.A.) in Marketing from Georgia Southwestern State University, completing his studies from 2009 to 2012. His educational background in marketing has informed his professional roles, particularly in customer success and account management.
Career Progression in Sales and Account Management
Sam Pencek's career includes significant experience in sales and account management. He worked at Vatic Outsourcing as a Sales Support Specialist and later as Manager of TEM Services from 2014 to 2017. Additionally, he served as Regional Account Manager at Granite Telecommunications in 2017-2018, further developing his skills in managing client accounts and sales strategies.