Wikus Pretorius
About Wikus Pretorius
Wikus Pretorius is a Senior Manager of Customer Success EMEA at AVOXI, with a robust background in managing customer success operations and expertise in cloud-based communication systems. He has held various roles in the telecommunications and IT sectors, demonstrating a strong customer-centric approach and adaptability in communication services.
Current Role at AVOXI
Wikus Pretorius serves as the Senior Manager of Customer Success EMEA at AVOXI since 2021. In this role, he focuses on managing customer success operations across the EMEA region, emphasizing cloud-based communication systems. His responsibilities include adapting communication services to meet specific business requirements and ensuring a customer-centric approach.
Previous Experience at AVOXI
Wikus Pretorius has held multiple positions at AVOXI prior to his current role. He worked as a Sales Engineer from 2013 to 2014, as a Senior Account Manager for four months in 2013, and as a Solution Specialist/Team Lead from 2017 to 2018. He also served as a Project Manager from 2016 to 2018 and as an Installations Supervisor from 2018 to 2019, accumulating extensive experience in various aspects of customer and project management.
Education and Certifications
Wikus Pretorius studied Computer and Information Sciences and Support Services at Torque IT, where he achieved ITIL Service Operations in 2015 and ITIL Foundation in 2014. He also holds an ITE Diploma in Computer Engineering from CTI Potchefstroom, obtained in 2002. His foundational education includes completing his Matric at HTS Klerksdorp from 1996 to 2000.
Career Background in Telecommunications
Wikus Pretorius has a diverse background in telecommunications. He worked at Vox Telecom as a VoIP Product Specialist and LAN Administrator, gaining expertise in VoIP technology and business communication solutions. He also held positions at Itec Southern Africa as a Senior Technician and Service Manager - Telecoms, and at Sahara Computers as a PC Assembler. His experience spans various roles that contribute to his understanding of customer needs in the telecommunications sector.
Expertise in Customer Success and Communication Solutions
Wikus Pretorius possesses expertise in managing customer success operations and leveraging VoIP phone service technology. He has been involved in establishing virtual contact centers to enhance customer service quality and efficiency. His strong background in scaling communication services ensures that businesses can adapt to dynamic needs while maintaining continuity.