Angela Carmack
About Angela Carmack
Angela Carmack serves as the Senior Director of Customer Success at Awardco, where she has focused on building customer relationships and enhancing loyalty since 2023. With a background in account management and customer success across various organizations, she advocates for continuous improvement in customer strategies.
Current Role at Awardco
Angela Carmack serves as the Senior Director of Customer Success at Awardco, a position she has held since 2023. In this role, she focuses on fostering long-term partnerships with clients to enhance customer loyalty and retention. She advocates for continuous improvement and innovation in customer success strategies, ensuring that the customer journey is optimized for satisfaction and business outcomes.
Previous Experience at Awardco
Prior to her current position, Angela worked at Awardco as the Director of Customer Success from 2020 to 2023. She also held the role of Head of Account Management for a brief period in 2020. During her tenure, she built the customer journey to ensure customer satisfaction and business results, managing Customer Success teams in both the United States and the United Kingdom.
Career Background
Angela has a diverse career background that includes significant roles in customer success and management. She worked as the Director of Customer Success at Journeyfront from 2018 to 2020 and served as the Manager of Customer Success at Grow.com from 2017 to 2018. Earlier in her career, she was a Data Consultant at Grow.com for a short period in 2017 and served as the Peru Country Director for HELP International from 2012 to 2014.
Education and Expertise
Angela holds a Bachelor of Arts in Latin American Studies from Brigham Young University, which she completed from 2007 to 2012. She furthered her education by obtaining a Master's Degree in Public Administration from the same institution, studying from 2012 to 2014. Her educational background supports her expertise in customer success and management.
Professional Development and Advocacy
Angela advocates for continuous improvement in customer success strategies. Her focus on fostering long-term client relationships is complemented by her experience in research and evaluation, which she gained while working as a Research and Evaluation Coordinator at the Missionary Training Center from 2014 to 2017. This role contributed to her understanding of effective customer engagement and satisfaction.