Chantale Callingham MBA, Pmp
About Chantale Callingham MBA, Pmp
Chantale Callingham is the Vice President of Client Success at Awardco, where she has worked since 2024. She has extensive experience in client success roles across various companies, including O.C. Tanner and Ibex CX, and holds an MBA and several relevant certifications.
Work at Awardco
Chantale Callingham serves as the Vice President of Client Success at Awardco, a position she has held since 2024. In this role, she is responsible for overseeing client success initiatives, ensuring customer satisfaction, and driving retention strategies. She leads a team of Client Success Directors and Managers, fostering a high-performance culture. Her efforts include developing comprehensive client success strategies and collaborating with various departments to enhance customer experiences.
Previous Experience in Client Success
Prior to her current role, Chantale worked at O.C. Tanner as the Director of Client Success from 2022 to 2024. She also held positions at Ibex CX, where she served as an Account Manager and Manager of Client Services between 2017 and 2019. Additionally, she worked at Bond Brand Loyalty in various capacities, including Senior Account Executive and Account Coordinator, from 2011 to 2017. Throughout her career, she has cultivated strategic relationships with enterprise clients and addressed client retention challenges.
Education and Expertise
Chantale Callingham has an extensive educational background. She earned a Master of Business Administration (MBA) from the Australian Institute of Business, completing her studies in 2023. She also obtained a Graduate Diploma in Management from the same institution in 2022. Additionally, she holds a Certificate in Project Management from the University of Toronto, achieved in 2012. Her foundational education includes a Diploma in Liberal Arts and Sciences from Sheridan College, completed in 2006.
Client Success Strategies
In her professional roles, Chantale has developed and executed comprehensive client success strategies aimed at enhancing customer experiences. She has monitored client renewals and proactively addressed potential churn risks, contributing to customer retention. Her leadership includes overseeing the onboarding process for new clients and gathering customer feedback to inform product enhancements, ensuring that client needs are represented within the organization.
Collaborative Approach
Chantale emphasizes collaboration in her work, partnering with Sales and Marketing teams to identify upselling opportunities and drive revenue growth. She has also worked cross-functionally with Product, Engineering, and Sales teams to address customer feedback and product issues. This collaborative approach supports her goal of fostering strong client relationships and improving overall client satisfaction.