Josh Smith
About Josh Smith
Josh Smith is a Renewal Manager at Awardco, where he has worked since 2019. He previously held positions at Unicity International and Nu Skin Enterprises, and he holds a Bachelor's degree in History from Brigham Young University.
Work at Awardco
Josh Smith has been employed at Awardco since 2019, where he currently holds the position of Renewal Manager. In this role, he manages over 500 renewals annually, which includes conducting research on current usage and negotiating upsells. His efforts have led to consistent Net Retention rates exceeding 110%. Prior to his current role, he worked as an Account Executive at Awardco from 2018 to 2019, where he contributed to the company's client management strategies.
Previous Experience at Unicity International
Before joining Awardco, Josh Smith worked at Unicity International as a Bilingual Account Manager from 2016 to 2018. In this position, he utilized his bilingual skills in Korean and English to manage client accounts effectively. His tenure at Unicity International spanned two years and took place in Orem, Utah.
Background in Customer Service
Josh Smith began his career in customer service at Nu Skin Enterprises, where he served as a Bilingual Customer Service Representative for eight months in 2016. This role was located in the Provo, Utah area and allowed him to develop skills in client communication and support, further enhancing his bilingual capabilities.
Education and Expertise
Josh Smith earned a Bachelor's degree in History from Brigham Young University, where he studied from 2015 to 2017. His academic background provides him with a strong foundation in research and analytical skills, which he applies in his professional roles, particularly in managing renewals and client relations.
Achievements in Renewal Management
In his role as Renewal Manager at Awardco, Josh Smith has maintained consistent Logo Retention rates over 95%. He has implemented new processes in collaboration with Account Executives, Client Success Managers, and Finance teams to reduce churn rates. His strategic approach has significantly contributed to the overall success of the renewal management process.