Zack Bryson
About Zack Bryson
Zack Bryson serves as the Head of Global Customer Service at Awardco, where he has worked since 2021 after previously holding the position of Head of Support from 2018 to 2021. He has a background in customer service and success management, with experience in developing processes that improve client satisfaction.
Work at Awardco
Zack Bryson currently serves as the Head of Global Customer Service at Awardco, a position he has held since 2021. In this role, he oversees customer service operations on a global scale, focusing on enhancing client satisfaction. Prior to this, he worked at Awardco as the Head of Support from 2018 to 2021, where he was responsible for managing the support team and improving service delivery. His career at Awardco began in 2018 as a Customer Service Representative, where he gained foundational experience in customer interactions.
Education and Expertise
Zack Bryson studied at Utah Valley University, where he developed skills relevant to his career in customer service and management. His expertise lies in building and expanding customer service departments, as well as developing innovative processes that improve operational efficiency. He specializes in coordinating efforts across various departments to enhance overall client satisfaction.
Background
Before joining Awardco, Zack Bryson worked as a Customer Success Manager at plus11 from 2016 to 2018. In this role, he focused on ensuring customer satisfaction and success, contributing to the company's growth. His experience in customer service spans several years, allowing him to develop a comprehensive understanding of client needs and service delivery.
Achievements
Zack Bryson has a proven track record of building and expanding customer service departments from the ground up. He has developed innovative processes and workflows that have significantly reduced resolution times for client issues. His ability to coordinate and strategize across multiple departments has been instrumental in enhancing client satisfaction at Awardco.