Christina Vasylyk
About Christina Vasylyk
Christina Vasylyk is a Customer Success Manager with a Master's Degree from Ivan Franko National University of Lviv. She has extensive experience in customer success roles, having worked at companies such as Awesomic, YouTeam, and Party.Space.
Current Role at Awesomic
Christina Vasylyk serves as a Customer Success Manager at Awesomic, a position she has held since 2023. Based in Lviv, Ukraine, she works remotely, focusing on enhancing customer satisfaction and retention. In her role, she utilizes her expertise to develop strategies that improve customer experience and engagement.
Previous Experience at YouTeam
Before joining Awesomic, Christina worked at YouTeam (YC W18) as Head of Customer Success from 2020 to 2022. In this role, she led initiatives to enhance customer relationships and drive success for clients. Prior to this, she served as a Customer Success Manager at YouTeam from 2017 to 2020, where she developed skills in customer engagement and support.
Contributions to CS Insider
Christina contributed to CS Insider from 2022 to 2023, where she provided insights and articles related to customer success. Her work involved conducting customer development interviews to gather valuable feedback for product teams, enhancing her understanding of customer needs and expectations.
Educational Background
Christina Vasylyk studied at Ivan Franko National University of Lviv, where she earned a Master’s degree in English Language and Literature from 2010 to 2015. This academic background has equipped her with strong communication skills, beneficial in her customer success roles.
Skills and Achievements in Customer Success
Throughout her career, Christina has developed various skills in customer success management. She has analyzed customer data to identify upsell and cross-sell opportunities and collaborated with designers and community managers to enhance customer experience. Additionally, she has created training materials for customer onboarding and established retention goals to minimize churn.