Glenn Gustafson
@ AWS
About Glenn Gustafson
After working in Contact Centers in Workforce Management for 14 years Glenn transferred his experience to NICE Systems in 2008 to work for the premier provider of contact center management software. He has been specializing in WFM and is now focusing his attention on Desktop Monitoring - i.e. all those activities in the CC that aren't being tracked on an ACD - also known as Back Office. Specialties: WFM