Christopher Hawkes
About Christopher Hawkes
Christopher Hawkes is a Claims Manager for Private Clients at AXA XL, where he has worked since 2018. He specializes in High Net Worth and Collections Insurance, focusing on enhancing customer service and managing claims expenses.
Work at AXA XL
Christopher Hawkes has served as Claims Manager for Private Clients at AXA XL since 2018. In this role, he focuses on High Net Worth and Collections Insurance, ensuring that clients receive exceptional customer service while effectively managing claims expenses. His responsibilities include overseeing the claims process and maintaining adherence to service level agreements and best practices. Hawkes is known for fostering a high-performance culture within his team and encouraging creativity to achieve optimal outcomes for customers.
Professional Experience at XL Catlin
Prior to his current role at AXA XL, Christopher Hawkes worked as the UKI Claims Manager for Private Clients at XL Catlin from 2016 to 2018. During his tenure, he led initiatives aimed at streamlining processes and driving transformational change within the organization. His experience at XL Catlin contributed to his expertise in managing claims and enhancing customer satisfaction in the private clients sector.
Education and Expertise
Christopher Hawkes possesses a strong background in claims management, particularly in the areas of High Net Worth and Collections Insurance. His expertise extends to managing supplier networks and negotiating rates, which enables him to provide a unified service tailored to a demanding market. He is skilled in reviewing and improving business practices to enhance operational efficiencies and effectiveness.
Achievements in Claims Management
Throughout his career, Christopher Hawkes has demonstrated a proven track record in leading talent and driving transformational change within claims management. His focus on encouraging creativity among team members has resulted in optimal outcomes for clients. He is recognized for his ability to streamline processes and foster a high-performance culture, contributing to the overall success of the organizations he has worked with.