Darren Drake
About Darren Drake
Darren Drake is a Service Design and Transition Manager with extensive experience in service management and consultancy across various organizations. He has held key roles at companies such as AXA XL, Centrica, and Pink Elephant, contributing to service design and transition initiatives over a career spanning several decades.
Current Role at AXA XL
Darren Drake currently serves as the Service Design and Transition Manager at AXA XL, a division of AXA. He has held this position since 2020, contributing to the company's service design and transition initiatives. His role involves overseeing the implementation of service management practices and ensuring effective transitions within the organization.
Previous Experience at Catlin
Prior to his current role, Darren worked at Catlin as a Service Design and Transition Manager from 2013 to 2016. During his time at Catlin, he focused on enhancing service design processes and managing transitions to improve service delivery within the company.
Career at Centrica
Darren held multiple positions at Centrica, including Service Designer from 2016 to 2020 and Service Design and Transition Manager from 2011 to 2013. His work involved developing service design strategies and managing transitions to optimize service management practices.
Experience at Pink Elephant
Darren has extensive experience at Pink Elephant, where he worked in various roles from 1993 to 2006. He served as a Consultant/Senior Consultant from 1993 to 1999, and later as a Managing Consultant in both Australia and Canada from 1999 to 2004. His tenure at Pink Elephant contributed to his expertise in service management.
Background in Service Management
Darren's background includes significant roles in service management across various organizations. He worked as a Service Management Consultant at NHS Connecting for Health in 2006 and briefly at AXA Tech in 2007. His diverse experience in service design and management has shaped his career in this field.