Derik Chen
About Derik Chen
Derik Chen is a Claims Manager for Greater China at AXA XL, with extensive experience in technical claims handling and operational management in the insurance and reinsurance sectors across Asia. He has held various senior roles in the industry since 1996, contributing to his expertise in client management within the non-life insurance sector.
Work at AXA XL
Derik Chen serves as the Claims Manager for Greater China at AXA XL, a division of AXA, since 2018. In this role, he oversees claims operations and management within the non-life insurance sector. His responsibilities include ensuring efficient claims handling processes and maintaining strong client relationships. His extensive background in claims management contributes to the effectiveness of AXA XL's operations in the Greater China region.
Previous Experience in Claims Management
Prior to his current role, Derik Chen held several key positions in the insurance industry. He worked at Munich Re as the Head of Claims for Greater China from 2007 to 2012, where he managed claims operations in Hong Kong. Before that, he was the General Manager at GAB Robins from 1999 to 2005 in Shanghai. His early career included a position as an Adjuster/Management Trainee at GAB Robins from 1996 to 1998 in Kuala Lumpur, Malaysia. This diverse experience has equipped him with a comprehensive understanding of claims management across various markets.
Education and Expertise
Derik Chen earned a Master of Science degree in Technology Management from Stevens Institute of Technology, where he studied from 1992 to 1994. His educational background complements his extensive experience in technical claims handling and operational management. He possesses specialized knowledge in client management within the non-life insurance sector, enhancing his effectiveness in his current role.
International Experience in Claims Handling
Derik Chen has worked in various countries throughout his career, providing him with a diverse international perspective in claims management. His roles in North and South Asia have allowed him to develop a broad understanding of regional market dynamics and client needs. This international experience is particularly valuable in his current position, where he manages claims in the Greater China region.