Diksha Mongia
About Diksha Mongia
Diksha Mongia is an Assistant Manager at AXA XL in Gurugram, Haryana, India, with a background in computer applications. She has over seven years of experience in service delivery and process improvement, and she holds a Bachelor's degree in Computer Applications from Guru Gobind Singh Indraprastha University.
Work at AXA XL
Diksha Mongia has been employed at AXA XL, a division of AXA, since 2017. Initially joining as a Senior Associate, she transitioned to the role of Assistant Manager in 2021. Her responsibilities include ensuring service delivery and incident resolutions in line with service level agreements. Mongia has led process improvement initiatives that have enhanced operational quality standards. She promotes the use of ITIL best practices within her team and collaborates with HR and IT teams to address account issues.
Education and Expertise
Diksha Mongia earned her Bachelor's degree in Computer Applications (BCA) from Guru Gobind Singh Indraprastha University, studying from 2010 to 2013. This educational background has equipped her with the necessary skills to excel in her roles, particularly in IT service management and process improvement. Her expertise includes analyzing customer satisfaction surveys to enhance service delivery and creating training manuals to support team development.
Background
Before joining AXA XL, Diksha Mongia worked at IGATE as an Analyst from 2013 to 2017. During her time there, she participated in audit walkthroughs and annual recertification exercises, including Aveska reviews. Her experience at IGATE provided her with a solid foundation in operational processes and quality assurance, which she has carried into her current role.
Achievements
Diksha Mongia has contributed to various process improvement initiatives at AXA XL, helping operations meet and exceed quality standards. She has also played a significant role in promoting ITIL best practices within her team. Additionally, she has created training manuals and provided technical support to her colleagues, demonstrating her commitment to team development and operational excellence.