Donna Santiago Douglas
About Donna Santiago Douglas
Donna Santiago Douglas serves as the Head of Automobile for AXA XL in Canada, bringing over 20 years of experience in underwriting, particularly in commercial automobile insurance. Her extensive background includes roles at Travelers, AXA, and Royal & Sun Alliance, complemented by advanced qualifications in risk management and insurance.
Current Role at AXA XL
Donna Santiago Douglas serves as the Head of Automobile for AXA XL, a division of AXA, since 2020. In this role, she oversees the automobile insurance operations in Canada, leveraging her extensive experience in underwriting and risk management. Her position involves strategic decision-making and ensuring that the company's offerings meet the needs of clients while maintaining compliance with industry standards.
Previous Experience at Travelers
Before joining AXA XL, Donna worked at Travelers as an Account Executive Officer from 2013 to 2016. During her tenure in Toronto, she focused on national accounts and passenger transportation, where she developed her skills in client management and account oversight. This role contributed to her comprehensive understanding of the insurance landscape.
Professional Background in Underwriting
Donna has over 20 years of experience in underwriting, particularly in the commercial automobile sector. She has held various positions at AXA Insurance Company, including Assistant Commercial Automobile Underwriter and Trading Underwriter for Fleet at Royal & Sun Alliance Insurance Company of Canada. Her roles involved assessing risks and developing insurance policies tailored to large accounts.
Education and Professional Designations
Donna completed her Ontario Secondary School Diploma at Saint Patrick Catholic Secondary School. She furthered her education at the University of Toronto, earning a Fellowship in Risk Management and Insurance and a Canadian Risk Management (CRM) designation. Additionally, she achieved the Fellow Chartered Insurance Professional (FCIP) designation, reflecting her advanced expertise in the insurance field.
Skills and Competencies
Donna demonstrates strong analytical and mathematical skills essential for underwriting and risk assessment. She possesses excellent organizational abilities, allowing her to manage multiple priorities effectively. Her strong interpersonal and communication skills facilitate the development of business relationships, enhancing customer service and team collaboration.