Elizabeth Isibor
About Elizabeth Isibor
Elizabeth Isibor is an Escalation Analyst in IT Service Management at AXA XL, where she has worked since 2021. She has a diverse background in media and IT, with previous roles including Service Desk Analyst and English Language Instructor.
Work at AXA XL
Elizabeth Isibor currently serves as an Escalation Analyst in IT Service Management at AXA XL, a division of AXA, since 2021. In this role, she is responsible for managing escalated issues and ensuring effective resolution within the IT service framework. Prior to her current position, she worked at AXA XL as a Service Desk Analyst from 2020 to 2021, where she gained valuable experience in IT service management. Additionally, she held the position of SME for DXC Xchanging and Xlerate for six months during her tenure at AXA XL.
Education and Expertise
Elizabeth Isibor holds a Master's degree in Journalism and Social Communication from the University of Wroclaw, which she completed from 2017 to 2019. She also earned a Bachelor's degree in Mass Communication/Media Studies from Bingham University, studying from 2011 to 2015. Her educational background supports her diverse skill set in both media and IT service management, equipping her with the knowledge necessary for effective communication and problem-solving in her current role.
Background in Media and IT
Elizabeth has a diverse background that spans both media and IT service management. She worked as an English Language Instructor at PROLANG Szkoła językowa from 2017 to 2018, focusing on language courses for businesses. Additionally, she served as a Volunteer Writer for Wrocław Uncut, contributing to local media content. Her experience as an IT Service Analyst at IBM from 2019 to 2020 further solidified her expertise in IT service management, where she developed strong troubleshooting skills and a focus on maintaining key performance indicators (KPIs) and service level agreements (SLAs).
Professional Experience
Elizabeth's professional journey includes various roles that highlight her adaptability and skill set. She began her career as a Media/Advertising Intern at Silverbird Group Ng in 2014, followed by an internship as a Reporter/Control Desk Service at the News Agency of Nigeria. These roles provided her with foundational experience in media and communication. Her subsequent positions in IT service management have allowed her to blend her media knowledge with technical expertise, making her a versatile professional in her field.