Fiona Chrystal
About Fiona Chrystal
Fiona Chrystal serves as the Governance and Risk Manager for Global Claims Quality Assurance at AXA XL, where she has worked since 2016. With a background in claims handling and quality assurance across various insurance firms, she specializes in data analysis and training development to enhance claims processes.
Work at AXA XL
Fiona Chrystal has served as the Governance and Risk Manager for Global Claims Quality Assurance at AXA XL since 2016. In this role, she is responsible for overseeing the governance and risk management aspects of claims quality assurance. Her work involves conducting data analysis to identify trends and control gaps in claims processes. Additionally, she has developed bespoke training modules to address areas for improvement identified during audits and to facilitate the implementation of new claims procedures.
Previous Employment Experience
Fiona Chrystal has a diverse background in claims management, having worked at several notable organizations. She began her career at Capita as a Claims Adjuster from 2002 to 2005, later advancing to a Senior Adjuster role until 2007. She then worked at Reynolds Porter Chamberlain (RPC) as a Claims Handler from 2007 to 2009, followed by a position as an International Liability Adjuster at Catlin from 2010 to 2013. After that, she joined XL Catlin as a Senior Quality Assurance Associate until 2015, and briefly served as Quality Assurance Manager before transitioning to her current role at AXA XL.
Education and Expertise
Fiona Chrystal studied at The University of Edinburgh, where she earned a degree in Biology from 1998 to 2002. This educational background has contributed to her analytical skills, which she applies in her current role in claims quality assurance. Her expertise encompasses governance, risk management, and claims process improvement, supported by extensive experience in the insurance sector.
Achievements in Claims Management
Throughout her career, Fiona Chrystal has made significant contributions to claims management. She has oversight over financial claims reporting, which includes addressing new reporting requirements and enhancing existing reports. Her ability to identify development areas through data analysis has led to improved claims processes and training initiatives within the organizations she has worked for.