Francis Row
About Francis Row
Francis Row serves as the Property & Construction Claims Manager for Australasia at AXA XL, where he has worked since 2013. With over 20 years of experience in claims management, he specializes in complex claims, negotiation, and strategic planning.
Work at AXA XL
Francis Row has served as the Property & Construction Claims Manager for Australasia at AXA XL since 2013. His role involves overseeing claims management specifically related to property and construction sectors. Based in Sydney, Australia, he has accumulated over 11 years of experience in this position. His responsibilities include strategic planning and execution, as well as developing cost-effective claim handling models. Row's expertise in technical claims management is critical to his role, where he focuses on enhancing operational efficiency and customer satisfaction.
Previous Experience in Claims Management
Before joining AXA XL, Francis Row worked at Zurich Financial Services Australia as a Claims Manager from 1995 to 2002. He spent seven years in this role, where he honed his skills in claims management and developed a strong foundation in handling complex claims. Following his tenure at Zurich, he served as Regional Manager Claims at Chubb from 2002 to 2011, accumulating nine years of experience. His extensive background in claims management spans over 20 years, emphasizing his capability in leading national claims teams.
Education and Expertise
Francis Row studied Law at the University of Manchester, where he earned a Bachelor of Law from 1976 to 1979. He furthered his legal education at the Inns of Court School of Law, achieving the status of Utter Barrister from 1979 to 1981. His academic background provides a solid foundation for his career in claims management, particularly in areas such as litigation, mediation, and arbitration. Row's educational qualifications complement his professional expertise in casualty, management liability, professional indemnity, and accident & health product lines.
Achievements in Claims Management
Throughout his career, Francis Row has demonstrated a proven capability in driving change management and improving claims handling processes. He has developed and implemented business processes that support cost-effective claims management across various commercial lines. Row introduced 'Predictive Triaging' for casualty and travel & disability claims, showcasing his innovative approach to claims processing. His focus on leadership, engagement, and motivation has been instrumental in nurturing multi-site national claims teams and enhancing customer satisfaction.
Skills and Specializations
Francis Row possesses strong negotiation skills and excels in technical communication and presentation. His specialization in claims management includes staff development and training, strategic planning, and execution. He engages in leadership coaching and mentoring, as well as budget planning and control. Row's ability to develop and maintain relationships with producers, customers, and strategic partners is a key aspect of his role, contributing to the overall success of claims management initiatives.