Hannah Orme
About Hannah Orme
Hannah Orme is a Claims Handler with extensive experience in customer service and claims processing. She has worked in various roles in retail and claims handling since 2010 and currently works at AXA XL, where she specializes in managing downtime and training new staff.
Work at AXA XL
Hannah Orme has been employed at AXA XL, a division of AXA, as a Claims Handler since 2018. In her role, she specializes in managing downtime related to hire duration by updating hire source portals and maintaining communication with clients. She plays a significant role in producing data spreadsheets that illustrate savings to clients by comparing Guaranteed Total Amount (GTA) against actual costs. Additionally, she is responsible for training new staff in administrative preparation and claims processing, ensuring they are adequately prepared for their responsibilities.
Previous Experience in Claims Handling
Before joining AXA XL, Hannah worked as a Claims Handler at 1EASYCALL LIMITED from 2015 to 2018. During her tenure, she handled customer service evaluation calls and referred issues to clients to enhance service quality and client satisfaction. Her experience in claims handling has contributed to her current expertise in the field.
Retail Experience
Hannah Orme has a background in retail, having worked as a Retail Associate at The TJX Companies, Inc. from 2011 to 2015. This role lasted for four years and was based in Ipswich, United Kingdom. Earlier, she briefly worked at Past Times as a Retail Associate in 2010 for two months. Her retail experience has provided her with valuable customer service skills.
Education and Expertise
Hannah studied at Suffolk New College, where she achieved a qualification in Travel and Tourism. Prior to that, she attended Holbrook High School from 2005 to 2010, where she studied Hospitality and Catering, earning GCSE grades B and C. Her educational background has equipped her with knowledge applicable to her roles in both retail and claims handling.