Hassan Mahmoud MSc, Gsec
About Hassan Mahmoud MSc, Gsec
Hassan Mahmoud is an Infrastructure Support Engineer with a Master's degree in Information Security from Royal Holloway, University of London. He has extensive experience in IT deployment and support roles across various organizations, including AXA XL and Cafcass.
Work at AXA XL
Hassan Mahmoud has been employed at AXA XL, a division of AXA, as an Infrastructure Support Engineer since 2019. His role involves providing technical support and infrastructure management within the organization. He has accumulated five years of experience in this position, contributing to various IT projects and initiatives in London, United Kingdom.
Education and Expertise
Hassan Mahmoud earned a Master of Science in Information Security from Royal Holloway, University of London, completing his studies from 2005 to 2006. His educational background provides a strong foundation in information security principles and practices. He is also skilled in ITIL, which focuses on aligning IT services with business needs, and is proficient in using ServiceNow for IT service management.
Previous Employment Experience
Prior to his current role, Hassan Mahmoud held several positions in the IT sector. In 2018, he worked as a Senior Windows 10 Deployment Engineer at Cafcass for one month and as a Lead Deployment Engineer at WPP for two months. He also served as a Windows 10 Deployment Engineer at the University of Reading for one month and as a 2nd Line Mac Support Engineer at Austin Fraser for three months. His experience includes working at T-Systems as a Senior Desktop Engineer and at Surrey and Borders Partnership NHS Foundation Trust as a Lead Windows 10 Deployment Engineer.
Skills and Technical Proficiencies
Hassan Mahmoud possesses strong skills in managing IT operations and workflows, particularly through his proficiency in ServiceNow. He has expertise in enterprise migration tools such as Juriba, which are essential for managing large-scale IT migrations. His background in customer service enhances his ability to communicate effectively and resolve issues with clients, while his experience in leading deployment engineers showcases his leadership capabilities in IT projects.