Heather Mathes
About Heather Mathes
Heather Mathes serves as a Senior Team Lead at AXA XL in Lexington, KY, where she has worked since 2019. She also holds the position of Customer Service Manager at Edvergent Learning, a role she has maintained since 2012.
Work at AXA XL
Heather Mathes has served as a Senior Team Lead at AXA XL since 2019. In this role, she is responsible for overseeing team operations and ensuring effective service delivery. AXA XL is a division of AXA, focusing on providing insurance and risk management solutions. Mathes works from the Lexington, KY office, contributing to the company's objectives and supporting its clients.
Current Role at Edvergent Learning
In addition to her position at AXA XL, Heather Mathes has been the Customer Service Manager at Edvergent Learning since 2012. She has held this role for 12 years, where she manages customer interactions and ensures satisfaction. Her experience in customer service complements her leadership skills, allowing her to effectively address client needs.
Education and Expertise
Heather Mathes studied at Berea College from 1987 to 1992, where she focused on English Language and Literature, as well as Philosophy. This educational background has equipped her with strong communication and analytical skills, which are essential in her current roles in leadership and customer service.
Professional Background
Heather Mathes has a diverse professional background, combining her roles at AXA XL and Edvergent Learning. With over a decade of experience in customer service and leadership, she has developed expertise in managing teams and enhancing client relations. Her work experience spans multiple years in the Lexington, KY area.