Hills Bethan
About Hills Bethan
Bethan Hills is a Casualty Claims Manager at AXA XL, where she leads a team of eight casualty adjusters managing UKI claims. She has extensive experience in handling complex claims and focuses on team development and operational efficiency.
Work at AXA XL
Bethan has served as a Casualty Claims Manager at AXA XL since 2016. In this role, she manages a team of eight casualty adjusters who are responsible for handling claims within the UK and Ireland, including global programmes and motor claims. Her leadership focuses on improving operational efficiency and ensuring high-quality claims management. She utilizes management information, trends, and analytics to drive continuous improvement within the business.
Education and Expertise
Bethan studied at Loughborough University from 1993 to 1996, where she earned a Bachelor of Science (BSc) degree in PE & Sports Science. Prior to that, she attended Forest School in Snaresbrook from 1986 to 1993, achieving four A-Levels and ten GCSEs. Her educational background supports her expertise in claims management and operational leadership within the insurance industry.
Background
Bethan began her career in the insurance sector as a Claims Adjuster at Chubb Insurance, where she worked from 1997 to 2004. She then transitioned to Newline Underwriting Management Limited, continuing her role as a Claims Adjuster from 2004 to 2006. Following this, she joined XL Group as a Senior Casualty Adjuster in 2006, where she has accumulated significant experience in managing large, complex product and financial loss claims, as well as catastrophic injury claims.
Achievements in Team Development
In her current role, Bethan emphasizes the importance of training, developing, and mentoring her team members. She focuses on enhancing their skills to improve operational efficiency and effectiveness in claims handling. Her commitment to team development is a key aspect of her management approach, contributing to the overall success of the casualty claims department.