Hollie Whitehair Acii
About Hollie Whitehair Acii
Hollie Whitehair Acii serves as the Head of Claims Regulation and Customer Oversight for the UK and Lloyd's Market, specializing in claims regulation and customer oversight within the insurance sector. She has extensive experience in various roles across notable companies, including AXA XL and Tradex Insurance Services.
Current Role at AXA XL
Hollie Whitehair serves as the Head of Claims Regulation & Customer Oversight for AXA XL, a division of AXA, since 2021. In this role, she oversees claims regulation within the UK and Lloyd's Market. Her responsibilities include ensuring compliance with regulatory standards and enhancing customer oversight in the insurance sector. Based in the City of London, she has been instrumental in shaping the claims process to align with customer needs and regulatory requirements.
Previous Experience at AXA XL
Prior to her current position, Hollie Whitehair worked at AXA XL as Claims Conduct Risk, UK & Lloyd’s Market from 2018 to 2021. In this role, she focused on managing conduct risk within claims operations, ensuring that customer standards were upheld. Her experience in this capacity contributed to her expertise in claims regulation and customer oversight.
Experience at Tradex Insurance Services
Hollie Whitehair held multiple roles at Tradex Insurance Services. She began as a Senior Claims Negotiator from 2006 to 2008, where she managed claims negotiations. Following this, she served as Claims QA Manager from 2012 to 2015, focusing on quality assurance within claims processes. She later took on the role of Risk and Compliance Manager - Claims from 2015 to 2018, where she managed compliance and risk within the claims department.
Education and Expertise
Hollie Whitehair is a Chartered Insurance Risk Manager, specializing in Conduct Risk and Customer Standards. Her educational background and professional training have equipped her with the skills necessary to oversee claims regulation and customer oversight effectively. Her expertise is particularly relevant to the insurance sector, where she applies her knowledge to enhance compliance and customer satisfaction.