Jack Junttonen
About Jack Junttonen
Jack Junttonen is a Deskside Support Technician at AXA XL with over 30 years of experience in systems programming and support. He has led the deployment of Microsoft Security Updates to over 40,000 PCs globally and has a background in engineering at Wyeth Pharmaceuticals.
Work at AXA XL
Jack Junttonen has been employed at AXA XL, a division of AXA, as a Deskside Support Technician since 2019. He works in Exton, Pennsylvania, United States. In this role, he provides technical support and assistance to end-users, ensuring the smooth operation of desktop environments. His responsibilities include supporting deployment servers and bootdisk processes, which are utilized by break/fix and IMAC teams.
Professional Experience
Jack Junttonen has over 30 years of experience in systems programming, administration, installation, and support of PCs and networks. Prior to his current role, he worked at Wyeth Pharmaceuticals for a total of nine years, serving as a Senior Engineer and Engineer from 2001 to 2010. His experience includes providing executive-level support and help desk support across various organizational levels.
Technical Skills and Certifications
Jack Junttonen holds several technical certifications, including Certified NetWare Engineer for NetWare 5 and NetWare 3, as well as MS Certified Product Specialist for Windows 95. He has been using Windows Server Update Services (WSUS) for managing updates since 2008. Additionally, he completed the Network Associates Sniffer Network Analysis and Troubleshooting class in November 2003, and the MS Windows 2000 Support class in August 2002.
Education and Expertise
Jack Junttonen studied at Northern Michigan University, where he achieved a Bachelor of Science in Data Processing. His educational background has equipped him with the knowledge and skills necessary for his extensive career in IT support and systems management.
Project Involvement
Throughout his career, Jack Junttonen has been involved in significant projects, including the rollout of over 2000 Windows 98 PCs with standard images and the implementation of 40 NetWare 5 NDS file servers with automated software distribution. He has also configured ZEN/NAL objects for multiple sites across the country, demonstrating his technical proficiency and project management capabilities.