Jak Halliwell
About Jak Halliwell
Jak Halliwell is an Incident Problem Manager at AXA XL in London, where he has worked since 2017. He has a robust background in IT Service Management, with previous roles at BAE Systems and CSC, and holds qualifications in Sport Technology from Staffordshire University.
Work at AXA XL
Jak Halliwell has served as an Incident Problem Manager at AXA XL since 2017. His role involves overseeing incident management processes and ensuring effective problem resolution within the organization. Based in London, Greater London, he has accumulated seven years of experience in this position, contributing to the operational efficiency of IT services in the insurance sector.
Previous Experience at BAE Systems
Prior to his tenure at AXA XL, Jak Halliwell worked at BAE Systems for three years as a Major Incident Management Lead from 2014 to 2017. He also held the position of Major Incident Manager at BAE Systems from 2011 to 2014. His responsibilities included managing major incidents and coordinating responses to minimize service disruption.
Career at CSC
Jak Halliwell began his career at CSC, where he worked as a Service Desk Analyst for one year from 2008 to 2009. He then transitioned to the role of Major Incident Manager at CSC, serving for two years from 2009 to 2011. His experience at CSC laid the foundation for his expertise in incident management and service delivery.
Education and Expertise
Jak Halliwell studied at Staffordshire University, where he achieved a Higher National Diploma (HND) in Sport Technology from 2003 to 2006. He also completed his General Certificate of Secondary Education (GCSE) at Rivington & Blackrod from 1997 to 2002. His educational background supports his strong expertise in IT Service Management and IT Operations.
Industry Knowledge
Jak Halliwell possesses a robust understanding of the insurance industry, having worked extensively within it. His experience in IT Service Management and Service Delivery equips him to address industry-specific challenges and implement effective solutions, enhancing the overall performance of IT services.