Jason Moss Monte
About Jason Moss Monte
Jason Moss Monte is a Desktop Engineer with extensive experience in technical support and system administration. He has worked for various organizations, including AXA XL, where he has contributed significantly to IT projects and customer service.
Current Role at AXA XL
Jason Moss Monte currently serves as a Desktop Engineer at AXA XL, a division of AXA, since 2017. He operates in the Greater New York City Area and has accumulated seven years of experience in this position. His responsibilities include supporting infrastructure that involves routers, switches, firewalls, and UPS systems. This role highlights his broad range of technical expertise and his commitment to maintaining operational efficiency.
Previous Experience in IT
Before joining AXA XL, Jason Moss Monte held various positions in the information technology sector. He worked as a Desktop Engineer at Community Health Systems from 2013 to 2015, where he contributed for two years. Prior to that, he was a System Administrator at Wyndham Worldwide from 2015 to 2017. His career began at GGI Architectural Glass, where he served as a Technician from 2010 to 2011 for one year.
Technical Contributions and Initiatives
Jason Moss Monte has made significant contributions to technical processes in his roles. He created a standard operating procedure (SOP) for technical support related to external reinsurance treaty audits on a global scale. Additionally, he guided the America's IT team on various projects, acting as a technical and information point of contact. His role as a liaison between operations and resolving groups has enhanced customer service through effective communication.
Education and Technical Background
Jason Moss Monte studied Computer Science at Essex Community College, which provided him with a foundational understanding of technology and systems. He completed his secondary education at North Bergen High School. His educational background supports his technical skills and competencies in the IT field.
Customer Support and VIP Services
In his current position, Jason Moss Monte provides white glove support for VIPs, including the CEO and Managing Directors. This role requires a high level of service and attention to detail, ensuring satisfaction for high-profile clients and executives within the organization.