Lisa Bullock
About Lisa Bullock
Lisa Bullock serves as the Head of Solution Delivery for Insurance across Europe, Asia, and the Lloyds Market at AXA XL. With extensive experience in service management and operational leadership, she has held various roles in notable companies, including Marks and Spencer, Visa, and AXA XL.
Current Role at AXA XL
Lisa Bullock serves as the Head of Solution Delivery for Insurance across Europe, Asia, and the Lloyds Market at AXA XL, a division of AXA. She has held this position since 2020. In her role, she focuses on delivering solutions that meet the diverse needs of the insurance sector within these regions. Her responsibilities include overseeing the integration of services and ensuring that operations align with business objectives.
Previous Experience at AXA XL
Prior to her current role, Lisa Bullock worked at AXA XL as the Global Head of Application Operations from 2018 to 2020. In this capacity, she managed application operations and led development initiatives for the UK insurance market. Her tenure at AXA XL has contributed to her extensive knowledge of the insurance industry and operational efficiencies.
Career Background
Lisa Bullock has a diverse career history, having worked in various managerial roles across multiple organizations. She served as the Service Delivery Manager at Marks and Spencer Plc from 2003 to 2006 and progressed to the role of Service Desk Manager there until 2008. Her experience also includes positions at Visa as Service Development Manager and Laing O'Rourke as IT Service Manager. Additionally, she held roles at Catlin and XL Catlin, where she focused on service management and application operations.
Education and Expertise
Lisa Bullock studied at the University of Hertfordshire, where she earned a BSc (Hons) in Accounting and Management Information Systems, achieving a first-class degree from 1997 to 2001. Her educational background supports her expertise in operating cost reduction and service improvement. She has significant experience in establishing and leading global Service Integration and Management (SIAM) environments and has met compliance requirements for global regulations, including Sarbanes-Oxley (SOX).
Global Team Leadership
Lisa Bullock specializes in building and leading large-scale global teams across various sectors, including FTSE 100 and Fortune 500 companies. She has successfully developed offshore capabilities in regions such as Asia, South America, Europe, and the United States. Her leadership skills have been instrumental in driving operational efficiencies and enhancing service delivery across the organizations she has been part of.