Manish Soni
About Manish Soni
Manish Soni is an Associate Consultant at AXA XL in India, where he has worked since 2022. He holds an MBA in Finance from the New Delhi Institute of Management and has extensive experience in operational performance analysis and complaint management.
Work at AXA XL
Manish Soni currently serves as an Associate Consultant at AXA XL, a position he has held since 2022. His role involves implementing and analyzing Key Performance Indicators (KPIs) on a monthly basis to enhance operational performance. Prior to this, he worked at AXA XL as a Senior Analyst from 2019 to 2022 and as an Analyst from 2017 to 2019. In these roles, he managed the transition of processes from the UK to India, focusing on complaint handling for UK insurance policies. He was also solely responsible for managing Lloyds Complaints, ensuring compliance with Lloyds guidelines.
Education and Expertise
Manish Soni holds a Master of Business Administration (MBA) in Finance from the New Delhi Institute of Management, which he completed from 2015 to 2017. He also earned a Bachelor of Commerce (BCom) degree from Delhi University, studying from 2010 to 2013. Additionally, he attended specialized Lloyds complaint training conducted by Padda Consultancy, enhancing his knowledge in compliance and complaint management.
Background
Manish Soni began his educational journey at JLDAV, where he completed his senior secondary education in commerce in 2010. His professional career includes a brief tenure as an Assistant Manager at YES BANK in 2017 and an internship at RBL Bank in 2016. His experience spans various roles within AXA XL, where he has developed significant expertise in operational efficiency and complaint management.
Achievements
Throughout his career, Manish Soni has played a key role in managing relationships with the Financial Ombudsman Service (FOS) to ensure smooth operations. He has conducted root cause analysis to develop countermeasures for business mistakes, thereby enhancing operational efficiency. Additionally, he has led and mentored a team of six associates, focusing on developing strategies to transition processes to Business As Usual (BAU) and effectively clear backlogs.