Manu Sabharwal
About Manu Sabharwal
Manu Sabharwal serves as the AVP of Service Management at AXA XL in Gurgaon, India, where he has worked since 2018. He has a strong background in IT service management and customer experience, with previous roles at XL Catlin and CSC.
Work at AXA XL
Manu Sabharwal serves as the Assistant Vice President of Service Management at AXA XL, a division of AXA, since 2018. Based in Gurgaon, Haryana, India, he has been instrumental in enhancing customer experience and driving IT continuous improvement programs across the APAC region. His role involves overseeing service management processes and ensuring operational excellence within the organization.
Education and Expertise
Manu Sabharwal holds a Bachelor of Commerce degree from Delhi Vishwavidyalaya, where he studied from 2001 to 2004. He also completed a Postgraduate Degree in IT from Amity University between 2005 and 2007. His educational background supports his expertise in IT Service Management (ITSM), particularly in service transition and user experience enhancements. He specializes in identifying and implementing automation opportunities within IT operations.
Background
Prior to his current position at AXA XL, Manu Sabharwal worked at XL Catlin as a Senior Manager in IT Service Management from 2016 to 2018. His career began at CSC, where he held various roles, including Senior Engineer in Service Delivery from 2005 to 2009 and Service Lead in Service Delivery from 2005 to 2011. He also worked at EXL Service as a Technology Account Manager in Technology Operations from 2011 to 2013.
Professional Experience
Manu Sabharwal has over 15 years of experience in IT service management and operations. His career trajectory includes significant roles at CSC and EXL Service, where he developed skills in service delivery and technology operations. His experience at XL Catlin further solidified his capabilities in managing IT services before joining AXA XL.