Marta Prokop
About Marta Prokop
Marta Prokop is a Manager in Policy Management at AXA XL, where she has worked since 2018. She has a background in customer service and management, with previous roles at Mercedes-Benz and iMEDIUS Advertising Agency.
Work at AXA XL
Marta Prokop currently holds the position of Manager in Policy Management at AXA XL, a division of AXA, where she has worked since 2018. In this role, she oversees transition planning and efficient resource management within the policy management teams. Prior to her current position, she served as Deputy Manager in Policy Management for five months and as Team Leader for one year. During her time at AXA XL, she has implemented standardization and process improvements, handled stakeholder management, and conducted monthly business reviews.
Previous Experience
Before joining AXA XL, Marta Prokop worked at Mercedes-Benz Customer Assistance Center Maastricht NV as a Customer Service Representative from 2012 to 2014. She later became the Deputy of Operations Manager at the same center from 2014 to 2015. Additionally, she worked at iMEDIUS Advertising Agency as an Account Manager and New Business Specialist from 2010 to 2012. Her diverse experience in customer service and management roles has contributed to her expertise in policy management.
Education and Expertise
Marta Prokop earned a Master of Arts (MA) degree in Art History, Criticism and Conservation from the University of Wroclaw, where she studied from 2000 to 2006. Her educational background provides her with a unique perspective that complements her professional experience in policy management and process improvement.
Achievements in Policy Management
In her role at AXA XL, Marta Prokop has designed strategies for the Central Europe Policy Management teams. She is responsible for preparing and analyzing reports on team capacity utilization and productivity, which are essential for informed decision-making and operational efficiency within the organization.