Martin Folan
About Martin Folan
Martin Folan is an End User IT Services Specialist at AXA XL in Dublin, with over a decade of experience in IT service coordination and a certification as an ITIL Expert. He has worked in various roles within AXA XL since 2000, focusing on service delivery and client satisfaction.
Work at AXA XL
Martin Folan has been employed at AXA XL, a division of AXA, since 2009 as an End User IT Services Specialist. In this role, he coordinates IT service activities from ticket initiation to resolution, ensuring compliance with Service Level Agreements. His responsibilities include interfacing with both internal and external IT Service Desk personnel and Resolver teams to enhance client satisfaction. Prior to his current position, he worked in various capacities at AXA XL, including Service Delivery, Systems, Network, and Desktop management from 2004 to 2009, and as a Technical Business Analyst/Developer from 2000 to 2004.
Education and Expertise
Martin Folan holds a Bachelor of Science with Honours in Information Systems from Trinity College Dublin, where he studied from 2002 to 2007. His educational background provides a strong foundation for his career in IT service management. He also holds a certification as an ITIL Expert, which signifies his advanced knowledge and skills in IT service management practices.
Background
Martin Folan has over a decade of experience in the IT industry, specifically in coordinating IT service activities. His career at AXA XL began in 2000, and he has held various roles that have contributed to his extensive knowledge in IT service delivery. His experience includes working in technical business analysis, service delivery, and management of systems, networks, and desktops.
Achievements
Throughout his career, Martin Folan has demonstrated a commitment to enhancing client satisfaction through effective IT service coordination. His role as an End User IT Services Specialist involves ensuring compliance with Service Level Agreements and improving interactions between IT Service Desk personnel and Resolver teams. His ITIL Expert certification further underscores his expertise in the field.