Mo Rashid
About Mo Rashid
Mo Rashid is a Service Design & Transition Manager at AXA XL, with extensive experience in service design and transition across various organizations, including the Financial Conduct Authority and Transport for London. He holds degrees in Mechanical Engineering and Business Information Technology from University College London and the University of Westminster, respectively.
Work at AXA XL
Mo Rashid has been serving as the Service Design & Transition Manager at AXA XL since 2019. In this role, he has successfully managed the Service Design & Transition for the Global Integration Programme. His responsibilities include ensuring service design acceptance, implementation, documentation, and communication. Rashid has played a key role in aligning various global AXA entities to a unified AXA XL target service support operating model. He collaborates with senior business stakeholders to clarify service requirements and ensure alignment with AXA XL and ITIL Service Management principles.
Previous Experience in Service Design
Prior to his current position, Mo Rashid held various roles in service design and transition across multiple organizations. He worked at Happiest Minds Technologies as a Service Designer for seven months in 2013, focusing on COLT in London. He then transitioned to the Financial Conduct Authority as a Service Design & Transition Manager for one year. Rashid also served as a Senior Service Transition Manager at Transport for London for one year, and as a Service Design Manager at the Financial Ombudsman Service for two years, further enhancing his expertise in service management.
Educational Background
Mo Rashid has a solid educational foundation with degrees in engineering and information technology. He studied Mechanical Engineering at University College London, achieving a Bachelor of Engineering (B.Eng.) from 1994 to 1997. Additionally, he pursued a Bachelor of Science (B.Sc.) in Business Information Technology at the University of Westminster from 1999 to 2003. This combination of engineering and business education supports his proficiency in service design and management.
Career Progression and Roles
Mo Rashid has a diverse career history that spans multiple sectors and roles. He began his career as a Trainee Software Engineer at Matra in 2001. He later worked at BT as an IT Communication & Training Analyst and held various positions at Transport for London, including Service Management Lead and Service Delivery Manager. His experience also includes roles at Visa Europe, Worldpay, and Atos, where he served as Transition Manager. This extensive background has equipped him with a comprehensive understanding of service design and transition.
Influence and Collaboration
In his professional roles, Mo Rashid has proactively influenced senior leadership and stakeholders globally to understand business priorities and constraints. He has collaborated closely with operational support teams to ensure that the services built are fit for purpose and can be supported effectively across AXA XL. His ability to engage with senior business stakeholders has been crucial in clarifying service requirements and ensuring alignment with organizational objectives.