Nick Dowsett
About Nick Dowsett
Nick Dowsett serves as the Head of Complaints for UK Regulated Entities at AXA XL, a position he has held since 2018. He has extensive experience in complaints management, having previously worked in similar roles at XL Catlin and The Partnership.
Current Role at AXA XL
Nick Dowsett serves as the Head of Complaints for UK Regulated Entities at AXA XL. He has held this position since 2018, contributing to the management of customer complaints and ensuring compliance with regulatory standards. His role involves overseeing complaint resolution processes and implementing strategies to enhance customer satisfaction within the organization.
Previous Experience at XL Catlin
Prior to his current role, Nick Dowsett worked at XL Catlin as the Head of Complaints for UK Regulated Entities from 2015 to 2018. During his three years in this position, he was responsible for managing the complaints process and ensuring adherence to regulatory requirements in London, Greater London.
Experience at Partnership
Nick Dowsett held the position of Head of Complaints at Partnership from 2013 to 2014. His tenure lasted for one year, during which he focused on managing customer complaints and improving service delivery within the organization.
Background in Financial Ombudsman Service
Before his roles in the private sector, Nick Dowsett worked as a Team Manager at the Financial Ombudsman Service from 2008 to 2011. In this capacity, he managed teams responsible for resolving financial disputes, contributing to the organization's mission of providing fair outcomes for consumers.
Educational Background
Nick Dowsett studied at Langley Grammar School from 1996 to 2003, completing his secondary education. He also attended Vyners School, furthering his foundational education prior to his professional career.