Prince Johny
About Prince Johny
Prince Johny is a Deskside Support Engineer at AXA XL, where he dedicates significant time to learning and improving his technical support skills. He has a diverse background in technology roles across various companies, providing expert advice and training to enhance user experience.
Work at AXA XL
Currently, Prince Johny serves as a Deskside Support Engineer at AXA XL, a division of AXA, since 2021. In this role, he focuses on providing technical support to end users, leveraging his expertise to resolve technology issues. He dedicates over 20% of his time to learning and enhancing his skills to support a wider range of products. Additionally, he organizes workshops for software updates and new implementations to ensure that staff are well-trained and informed.
Previous Experience in Technology Support
Prince Johny has a diverse background in technology support roles. He worked at McKinsey & Company as a technology specialist from 2017 to 2018 in São Paulo, Brazil. Prior to that, he served as a support analyst at Interaxa from 2014 to 2016. His experience also includes a position as a Senior Technical Support professional at Concentrix from 2020 to 2021 and as a technology specialist at Atos from 2019 to 2021. He began his career as a Senior Technical Support Analyst at TIVIT from 2013 to 2014 and as a Senior Service Desk Analyst at Sonda IT from 2011 to 2013.
Education and Expertise
Prince Johny holds a Bachelor's degree in Computer Engineering, which he obtained from Centro Universitário FIEO, where he studied from 2012 to 2014. He also studied Computer Engineering at UNIFIEO - Centro Universitário FIEO from 2010 to 2015. Additionally, he completed a Technical degree in Computer Science at ITB – Instituto Técnico de Barueri from 2005 to 2007. His educational background provides a strong foundation for his technical skills and problem-solving abilities in IT.
Skills and Training Initiatives
In his current role, Prince Johny utilizes advanced technological skills to solve complex IT issues. He also manages a team, demonstrating interpersonal and leadership skills. He is involved in training new individuals in the use of the company's software and applications, ensuring that they are equipped to handle technology effectively. His commitment to continuous learning and improvement enables him to provide knowledgeable advice to executives on cost-effective technological solutions.