Rohit Kapoor
About Rohit Kapoor
Rohit Kapoor is a Deputy Manager at AXA XL with extensive experience in French language customer service and operations in the insurance and reinsurance sectors. He has held various roles in companies such as XL Catlin and Accenture, and possesses a strong foundation in French linguistics.
Work at AXA XL
Currently serving as Deputy Manager at AXA XL, a division of AXA, since 2020. Based in Gurgaon, Haryana, this role involves overseeing operations and customer service, leveraging extensive experience in the insurance and reinsurance sectors. The position has been held for four years, contributing to the company's commitment to providing high-quality service.
Previous Experience at XL Catlin
Worked at XL Catlin as Senior Process Specialist from 2012 to 2016 and later as Assistant Manager from 2017 to 2020. During this time in Gurgaon, Haryana, responsibilities included managing customer service operations and enhancing process efficiencies within the organization.
Background in Customer Service and Operations
Possesses extensive experience in customer service and operations, particularly in the insurance and reinsurance sectors. This includes managing accounts payable processes and procurement to pay during tenure at Accenture, where the individual served as Team Lead from 2016 to 2017.
Education and Expertise in French Studies
Studied French Studies at Alliance Francaise de Delhi from 2008 to 2010 and earned a Bachelor of Arts (B.A.) in French Studies from Shaheed Bhagat Singh College from 2008 to 2011. This educational background has provided a strong foundation in French linguistics, which has been applied in various professional roles.
Early Career at Sitel
Began career as a Customer Service Provider (French) at Sitel from 2011 to 2012 in Gurgaon, India. This role involved providing customer support in French, contributing to the development of language skills and customer service expertise.