Ruhsen Beat
About Ruhsen Beat
Ruhsen Beat is a Global Service Design & Transition Specialist currently employed at AXA XL in City of London. With extensive experience in service design across various organizations, including the Bank of England and Selfridges, he has developed expertise in managing service-related risks and implementing support models.
Current Role at AXA XL
Ruhsen Beat serves as a Global Service Design & Transition Specialist at AXA XL, a division of AXA, since 2021. In this role, he is responsible for designing and implementing support models, which include defining roles and responsibilities. He manages service-related risks and issues by utilizing Operational Acceptance Criteria to assess service readiness. His expertise contributes to the overall service design and transition processes within the organization, ensuring efficient operations.
Previous Experience at Selfridges
Prior to his current position, Ruhsen Beat worked at Selfridges as the Service Design & Transition Lead for a period of seven months in 2019. His role involved overseeing service design initiatives at the Oxford Street and Leicester locations. This experience allowed him to develop skills in service transition and design, which he later applied in subsequent roles.
Career Background in Financial Institutions
Ruhsen Beat has extensive experience in the financial sector, having held multiple positions at the Bank of England. His roles included Service Manager for the Data Programme and IT Service Design/Transition Lead for the Data Programme, spanning from 2012 to 2018. He also worked on the Data Centre Migration Programme in 2018. This background has equipped him with a solid understanding of service management and transition processes in a regulatory environment.
Service Design Expertise
Ruhsen Beat possesses significant expertise in service design, having worked in various capacities across multiple organizations. His experience includes drafting and finalizing service design packages, producing measurable Operational Level Agreements (OLAs) and Service Level Agreements (SLAs), and serving as a Subject Matter Expert (SME) for Invitations to Tender. He has also managed warranty agreements and ensured compliance with service assurance requirements.
Early Career and Development
Ruhsen Beat began his career at the City of London Corporation, where he held various roles, including IS Helpdesk Support Officer and Deputy IS Helpdesk Team Leader from 1996 to 2006. He later transitioned to positions at Molton Brown and Capgemini, where he further developed his skills in IT service delivery and design. This foundational experience laid the groundwork for his subsequent roles in service management and design.