Sherrie Morton
About Sherrie Morton
Sherrie Morton is a Senior Claims Specialist at AXA XL, with extensive experience in managing various claim product lines and a strong focus on customer service. She has held several key positions in the insurance industry, including roles at TransGrid, IAG, Zurich Insurance, and Allianz Australia.
Work at AXA XL
Sherrie Morton has been employed at AXA XL, a division of AXA, as a Senior Claims Specialist since 2017. In this role, she manages key claim product lines, including Industrial Special Risk, Commercial and Corporate Property Packs, and various aspects of Construction, such as Principal Arranged Insurance. Morton plays a crucial role in influencing key stakeholders to resolve issues effectively and deliver high-quality customer service. Her proactive work ethos enables her to identify challenges and implement sustainable solutions within the claims process.
Previous Experience in Insurance
Before joining AXA XL, Sherrie Morton held several positions in the insurance industry. She worked at TransGrid as a Senior Insurance Risk Officer from 2015 to 2016. Prior to that, she served as a Commercial Claims Team Manager at IAG's CGU from 2002 to 2009. Additionally, Morton worked as a Senior Technical Claim Consultant at Allianz Australia from 2009 to 2011 and as a Claims Advisor at Zurich Insurance Company Ltd for a brief period in 2015. This diverse experience has contributed to her expertise in claims management.
Education and Expertise
Sherrie Morton has pursued her education at the University of Technology Sydney since 2007. She also studied at Anziif from 1999 to 2004, where she gained foundational knowledge in insurance. Her educational background, combined with her extensive work experience, has equipped her with the skills necessary to excel in managing complex claims and improving processes within the insurance sector.
Achievements in Claims Management
Throughout her career, Sherrie Morton has achieved notable results in employee engagement and customer satisfaction, as evidenced by industry-leading net promoter scores. She has a proven track record of delivering improvements in performance, processes, and technical claims best practices. Morton's ability to implement effective solutions has positively impacted the organizations she has worked for, enhancing overall operational efficiency.