Shrikant Murali
About Shrikant Murali
Shrikant Murali is an Infrastructure Service Delivery Manager with extensive experience in IT transformation and service management. He has worked at AXA XL since 2017 and previously held positions at UBS, where he led various IT initiatives over a span of nine years.
Work at AXA XL
Shrikant Murali has been serving as the Infrastructure Service Delivery Manager at AXA XL since 2017. In this role, he leads the implementation of IT Service Management (ITSM) solutions, specifically utilizing ServiceNow to enhance processes in incident, problem, change, request, knowledge, and asset management. His responsibilities include managing the delivery of IT services and ensuring that they meet the needs of the organization and its clients.
Previous Experience at UBS
Before joining AXA XL, Shrikant Murali worked at UBS for a total of nine years, holding positions as Associate Director from 2005 to 2014 and as Director from 2014 to 2017. During his tenure, he gained significant experience in the financial industry, focusing on IT transformation processes and service delivery management. His work involved leading high-performance teams and implementing standardized IT services across various technologies.
Education and Expertise
Shrikant Murali holds a Bachelor of Engineering (B.E.) from the University of Mumbai and a Master of Science (M.S.) in Electrical Engineering from Wright State University. His educational background supports his specialization in IT transformation processes, emphasizing automation, consolidation, and continuous service improvement initiatives. He has developed expertise in providing advisory services and conducting gap analyses for optimal IT solution design.
Infrastructure Design and Collaboration
In his professional career, Shrikant Murali has collaborated with various stakeholders, including vendors, service providers, and engineering teams, to design infrastructure and plan costs effectively. His role involves conducting workshops focused on infrastructure design, ensuring that IT services are aligned with business objectives and operational needs.
Leadership and Team Management
Shrikant Murali has extensive experience in building and leading high-performance cross-functional teams, both on-shore and off-shore. His leadership skills are evident in his ability to manage diverse teams and drive initiatives that enhance service delivery and operational efficiency within the organizations he has worked for.