Spencer Omnas
About Spencer Omnas
Spencer Omnas is an Infrastructure Support Engineer with extensive experience in IT service management, currently working at AXA XL since 2018. He has held various roles in London, including positions at XL Catlin, House of Commons, and Catlin, and has completed multiple relevant courses and certifications in networking and Windows support.
Current Role at AXA XL
Spencer Omnas currently serves as an Infrastructure Support Engineer (Deskside) at AXA XL, a division of AXA, since 2018. In this role, he is responsible for providing technical support and solutions to enhance the infrastructure services within the organization. His experience in this position spans over six years, during which he has developed expertise in managing deskside support operations.
Previous Experience at XL Catlin
Before joining AXA XL, Spencer worked at XL Catlin as an Infrastructure Support Engineer (Deskside) from 2015 to 2018. His role involved supporting IT infrastructure and ensuring efficient operation of deskside services. This three-year tenure in London contributed to his professional development in the IT support field.
Career Background in IT Support
Spencer has a diverse background in IT support, having held various roles prior to his current position. He worked as a Service Desk Analyst at the House of Commons from 2008 to 2011 and at Catlin from 2011 to 2012. Additionally, he served as a Service Desk Analyst at Safestore from 2006 to 2008. These positions provided him with foundational skills in service management and customer support.
Educational Qualifications
Spencer completed his Higher National Diploma in Information Technology and Business Information Systems at Middlesex University from 2002 to 2005. He also achieved a GNVQ Advanced in Business Studies from Edmonton County School Sixth Form between 2000 and 2002. His educational background laid the groundwork for his career in IT support and infrastructure management.
Certifications and Training
Spencer has pursued various certifications to enhance his technical skills. He achieved the ITIL V3 Foundation Certificate in IT Service Management in 2010. Additionally, he completed courses such as Introduction to Networking in 2007, Maintaining and Troubleshooting Windows Vista Computers in 2008, and Troubleshooting and Supporting Windows 7 in the Enterprise in 2012. These certifications reflect his commitment to professional development in the IT field.