Thomas Luchsinger
About Thomas Luchsinger
Thomas Luchsinger serves as the European Regional Deskside Support Manager at AXA XL, where he leads a team of technicians across multiple European cities. He has extensive experience in IT support and management, having previously held roles at UBS and XL Catlin.
Work at AXA XL
Thomas Luchsinger has been serving as the European Regional Deskside Support Manager at AXA XL since 2018. In this role, he manages a team of 12 internal technicians across various European cities, including Madrid, Milan, and Amsterdam. His responsibilities include approving IT hardware purchases and invoices, managing global IT asset recycling, and overseeing desk side product management. Luchsinger also coordinates with local third-party IT support providers and manages contract agreements. He plays a key role in designing and implementing the target operating model at AXA XL and is involved in recruiting for the IT support team.
Previous Experience at XL Catlin
Before joining AXA XL, Thomas Luchsinger worked at XL Catlin as the European Regional Deskside Support Manager from 2016 to 2018. His prior experience at XL Catlin also includes serving as a Senior Infrastructure Support Engineer from 2015 to 2016 in the Zürich Area. During his time in these roles, he contributed to the management of IT support services and infrastructure within the organization.
Career at UBS
Thomas Luchsinger has extensive experience at UBS, where he held multiple positions from 1999 to 2008. He started as an IT Consultant/IC Technician in St. Gallen and then progressed to Lead Associate/Technical Expert in Zurich from 2003 to 2007. He later served as a Client Requirements Manager/Business Analyst for one year in Zurich. His roles at UBS involved technical support, client management, and business analysis, contributing to his expertise in IT support and management.
Education and Training
Thomas Luchsinger studied at Highlands College for a total of one year, with two separate periods from 2009 to 2010 and in 2011. His education provided foundational knowledge that supports his career in IT management and support services.
Leadership and Team Management
In his current role at AXA XL, Thomas Luchsinger leads a team of technicians across multiple European cities. His leadership involves not only managing daily operations but also ensuring effective communication and coordination among team members. He covers for the Head of Colleague Services during absences, demonstrating his capability to handle responsibilities at a higher level.