Tim Hyder
About Tim Hyder
Tim Hyder serves as the VP and Head of Service Control and Americas Service Management at AXA XL, leading IT service operations across multiple regions. He has extensive experience in information systems and technology management, having previously held significant roles at Alere Inc. and AXA XL.
Current Role at AXA XL
Tim Hyder serves as the Vice President and Head of Service Control and Americas Service Management at AXA XL. In this role, he leads a regional IT service operations team that supports 30 offices across the United States, Canada, Latin America, and Bermuda. His responsibilities include collaborating with executive business leaders to ensure that IT systems and processes effectively support business operations. He also partners with COO management teams to align technology services with corporate strategic initiatives.
Previous Experience at AXA XL
Before his current position, Tim Hyder held several roles at AXA XL. He worked as the Global Technology Strategic Transformation Lead from 2015 to 2016 and as an IT Service Manager from 2013 to 2015. His experience at AXA XL spans over eight years, during which he focused on enhancing IT service management and aligning technology with business needs.
Experience at Alere Inc.
Tim Hyder worked at Alere Inc. for a total of ten years, from 2003 to 2013. He held the position of Director of Information Systems for the last five years of his tenure, after serving as Manager of Systems Support from 2003 to 2008. His roles involved overseeing information systems and managing systems support operations.
Education and Expertise
Tim Hyder earned a Bachelor of Science degree in Business Administration, Management, and Operations from Oglethorpe University, where he studied from 1994 to 1998. His educational background supports his expertise in technology proficiency and service excellence, which he applies to empower successful business operations.