Valentin Palacios
About Valentin Palacios
Valentin Palacios is an Operational Analyst currently working at AXA XL in Wroclaw, Poland. He has a diverse background in customer service, online marketing, and operational roles across various international companies.
Current Role at AXA XL
Valentin Palacios serves as an Operational Analyst at AXA XL, a division of AXA, since 2020. He works in Wroclaw, Baja Silesia, Poland. In this role, he applies his analytical skills to enhance operational efficiency and support business objectives.
Previous Experience in Customer Service
Valentin has extensive experience in customer service roles. He worked at Leroy Merlin España as a Customer Service & Incidence Management Advisor from 2014 to 2016 in Madrid, Spain. He also held a position at Capita Customer Solutions as Customer Operations from 2016 to 2018 in Lodz, Poland, and served as Guest Service at Walt Disney World in 2011 in Orlando, USA.
Background in Advertising and Marketing
Valentin has a background in online marketing, which complements his operational analysis skills. He worked as a Google Ads Official Advertising Specialist at Majorel from 2019 to 2020 in Wroclaw, Poland. Additionally, he served as Client Account Manager at space of ad in 2020, also in Wroclaw.
Education and Qualifications
Valentin studied at Universidad Rey Juan Carlos, where he earned a Licenciado en Periodismo, focusing on international business and commerce from 2005 to 2010. He also obtained a Certificate in Hospitality and Tourism Management from the University of California, Riverside in 2011.
Skills and Competencies
Valentin possesses advanced computer skills, including proficiency in Microsoft Office, Photoshop, and video editing. He has strong oral and written expression abilities, which enhance his analytical and problem-solving skills. Additionally, he is experienced in managing social networks and using CRM software such as Salesforce and MS Dynamics.