Alanna O'brien
About Alanna O'brien
Alanna O'Brien is a Customer Success Manager at Axiom Global Technologies, where she has worked since 2021. She holds a Bachelor of Science in Psychology from the University of Oregon and has experience in talent acquisition and enterprise information management.
Work at Axiom Global Technologies
Alanna O'Brien has been serving as a Customer Success Manager at Axiom Global Technologies since 2021. In this role, she focuses on ensuring customer satisfaction and fostering long-term relationships with clients. Her responsibilities include managing customer accounts, addressing client needs, and facilitating the implementation of enterprise information management solutions. O'Brien's background in technical recruiting enhances her ability to understand client requirements and deliver tailored solutions.
Education and Expertise
Alanna O'Brien earned a Bachelor of Science degree in Psychology from the University of Oregon, where she studied from 2014 to 2018. Her academic background provides her with a solid foundation in understanding human behavior, which is beneficial in her current role in customer success. Additionally, she possesses expertise in enterprise information management solutions, including system implementation and the development of turnkey IT solutions.
Background in Customer Service and Recruitment
Prior to her current position, Alanna O'Brien transitioned from a technical recruiter role, where she gained valuable experience in talent acquisition services. Her recruitment background includes direct hire and project-based solutions for the technology, finance, and accounting sectors. O'Brien also worked as a Brand Ambassador at JoyRun, Inc, and as a Sales Associate at Bed Bath & Beyond, where she developed her customer service skills.
Previous Experience at American Red Cross
From 2019 to 2021, Alanna O'Brien worked as an Apheresis Technician at the American Red Cross in Portland, Oregon. In this role, she was responsible for collecting blood components and ensuring donor safety and comfort. This experience contributed to her understanding of customer care in a healthcare setting.
Skills in Document Management Services
Alanna O'Brien possesses skills in document management services, including archival, workflow integration, and metadata extraction. These skills are essential for managing information efficiently and support her work in customer success, where effective documentation and information management are critical.