Demetria Y. Ellis
About Demetria Y. Ellis
Demetria Y. Ellis serves as the Cash and Collections Customer Service Manager at Axis Capital, where she has worked since 2009. With a background in finance and customer service, she previously held the position of Retrocession Specialist/Assistant Vice President at Swiss Re for 14 years.
Current Role at Axis Capital
Demetria Y. Ellis serves as the Cash and Collections Customer Service Manager at Axis Capital/Axis Insurance. She has held this position since 2009, contributing to the company's operations in the Kansas City, Missouri area. In her role, she manages communications with brokers, outside collection agencies, and internal customers to address cash allocation and premium receivable issues. She is also responsible for reviewing and approving bank reconciliations and disbursement requests produced by a BPO vendor.
Previous Experience at Swiss Re
Demetria Y. Ellis worked at Swiss Re for 14 years, from 1995 to 2009, where she held the position of Retrocession Specialist/Assistant Vice President. During her tenure, she developed expertise in cash management and collections, which she later applied in her current role at Axis Capital. Her experience at Swiss Re laid the foundation for her skills in managing financial processes and relationships with external partners.
Educational Background
Demetria Y. Ellis has a solid educational foundation in business. She studied at Wyandotte High School from 1984 to 1988. She then pursued higher education at Donnelly College, where she earned an Associate of Arts and Science in Business. Following this, she attended the University of Saint Mary, obtaining a Bachelor of Business Administration. Her academic achievements support her professional expertise in cash management and customer service.
Skills and Software Proficiency
In her role as Cash and Collections Customer Service Manager, Demetria Y. Ellis utilizes various software systems, including SAP, Cognos, and TRAC Mainframe. Her proficiency in these systems enhances her ability to manage cash application and collection processes effectively. Additionally, she oversees the relationship with a BPO vendor, ensuring compliance with established procedures for cash management.
Key Responsibilities
Demetria Y. Ellis is responsible for initiating policy cancellation processes for non-payment of premiums, collaborating closely with internal departments and brokers. Her role involves resolving cash allocation and premium receivable issues, which are critical for maintaining the financial health of the organization. She plays a vital role in ensuring accurate financial reporting and adherence to cash application processes.