Enrique Guadiz
About Enrique Guadiz
Enrique Guadiz is an EUC Support Specialist at AXIS Capital in London, England, where he has worked since 2020. He has extensive experience in IT support and infrastructure management, having held various roles at DixonsCarphone Plc and Wipro over a span of nearly two decades.
Work at AXIS Capital
Enrique Guadiz has been employed at AXIS Capital as an EUC Support Specialist since 2020. In this role, he is responsible for providing technical support and managing end-user computing services. His work is based in the City of London, England, where he has contributed to various IT initiatives and support functions over the past four years.
Previous Experience in IT Support
Before joining AXIS Capital, Enrique Guadiz held several positions in IT support. He worked at DixonsCarphone Plc from 2006 to 2014, where he served as an Infrastructure IT Asset and HP EUC Hardware Support Analyst. He later transitioned to Wipro, where he worked as a GIS EUC Project Engineer & Administrator from 2017 to 2020. His roles involved managing IT infrastructure and providing technical support across various projects.
Education and Certifications
Enrique Guadiz has pursued professional development through various educational programs. He studied at Shaw Academy, where he completed a Foundation Diploma in Digital Marketing in 2015. Additionally, he attended The Knowledge Academy in London and achieved a Prince2 Foundation certification in 2016. These qualifications complement his extensive experience in IT support and project management.
Key Projects and Implementations
Throughout his career, Enrique has been involved in significant projects that enhanced IT operations. At Dixons Retail, he managed the implementation and installation of LCD screens in internal meeting rooms. He also developed the IT Infrastructure team SharePoint site and implemented MDT/WDS 2012 for Project Windows 7, focusing on creating and deploying Windows 7 image builds.
Contributions to Process Improvement
Enrique has made notable contributions to process improvement in his roles. He successfully reduced the SLA target for the hardware procurement process from 7 to 3 days. Additionally, he implemented a new Request Fulfilment process for the EUC support team, which streamlined operations and improved service delivery.