Erika Ospina
About Erika Ospina
Erika Ospina serves as the Senior End User Computing Lead at Axis Capital, where she has worked since 2013. With over 15 years of experience in IT technical support, she specializes in troubleshooting, managing network security, and providing support for remote users.
Work at Axis Capital
Erika Ospina has been employed at Axis Capital as a Senior End User Computing Lead since 2013. In this role, she provides second level support for over 1,000 remote end users operating in a Windows 7 Professional Environment. Her responsibilities include troubleshooting and maintaining various devices, such as laptops, desktops, and iPhones. She also assesses hardware and software requirements and manages inventory for the organization. Ospina supports Network Administrators by assisting in the mounting of servers and switches, as well as manually rebooting servers when necessary.
Previous Experience in IT Support
Before joining Axis Capital, Erika Ospina gained valuable experience in IT support roles. She worked at GroupM as a Desktop Support Specialist from 2008 to 2013, where she provided technical support in the Greater New York City Area. Prior to that, she worked at Marathon Bank as a Help Desk technician from 2008 to 2010, where she was recognized for her ability to resolve technical issues on the first call. Ospina also worked at PSCH as desktop support from 2006 to 2008, contributing to her extensive background in technical support.
Education and Certifications
Erika Ospina studied at Long Island University, C.W. Post Campus, where she earned a Bachelor of Science (B.S.) degree in Management Information Systems from 1999 to 2003. She furthered her education at the Technical Institute of America, where she studied to become an MCITP Enterprise Administrator, achieving certification in 2012. Ospina also holds certifications in Desktop Support and MCP, demonstrating her expertise in technical support and project management.
Technical Skills and Expertise
With over 15 years of experience in IT technical support, Erika Ospina possesses a strong skill set in various technical areas. She is experienced in configuring MS Windows Servers and managing network security, routing, switching, firewalls, and VPN solutions. Her problem-solving skills have been highlighted through her ability to resolve issues efficiently. Ospina is fluent in both English and Spanish, which enhances her communication with diverse end users and team members.