Kanu Dubey
About Kanu Dubey
Kanu Dubey is the Head of IT Service Management at AXIS Capital, where he has worked since 2021. He has extensive experience in IT service management, having held various roles at notable organizations such as Cognizant, HP, and iGATE Global Solutions.
Current Role at AXIS Capital
Kanu Dubey serves as the Head of IT Service Management at AXIS Capital, a position he has held since 2021. In this role, he focuses on continual service improvement and managing innovation to enhance IT service delivery and efficiency. His leadership in IT service management is characterized by a commitment to process excellence and metrics management.
Previous Experience in IT Service Management
Prior to his current role, Kanu Dubey worked at AXIS Capital as AVP, ITSM from 2016 to 2021. His career includes significant positions at major organizations such as Cognizant Technology Solutions, Mphasis, iGATE Global Solutions, and IBM Global Solutions. His diverse industry experience spans various roles, including Manager in different capacities at Cognizant, where he contributed to service delivery and risk management.
Educational Background and Certifications
Kanu Dubey holds an Executive MBA from the University of Georgia - Terry College of Business, completed between 2020 and 2022. He also studied Software Development and Systems Management at NIIT from 1997 to 1999. His professional qualifications include ITIL4 Managing Professional and ITIL® V3 Expert certifications, as well as a Six Sigma Green Belt, indicating his proficiency in process improvement and quality management methodologies.
Career Timeline and Key Positions
Kanu Dubey's career began at NIIT Limited as a Faculty from 1999 to 2001. He then transitioned to various roles, including Technical Support Specialist at IPOWER and Information Technology Service Desk at American Express. His tenure at iGATE Global Solutions as Quality Lead, IMS from 2008 to 2010, and Principal Consultant at HP in 2010 further solidified his expertise in IT service management.
Specialization in IT Service Management
Kanu Dubey specializes in continual service improvement and managing innovation within IT service management. His extensive experience in process re-engineering and metrics management has contributed to his focus on enhancing IT service delivery and operational efficiency. His work reflects a commitment to applying industry best practices and frameworks in service management.