Lisa Songer
About Lisa Songer
Lisa Songer serves as the IT Service Management Lead at AXIS Capital, where she has worked since 2019. She has extensive experience in IT service management and risk management, having held various leadership roles at E*TRADE Financial Corporation and Equifax.
Current Role at AXIS Capital
Lisa Songer serves as the IT Service Management Lead at AXIS Capital, a position she has held since 2019. In this role, she provides oversight and direction across various ITIL processes, ensuring effective operations for both internal and external stakeholders. She is responsible for delivering analysis and validation of process areas, which drives proactive continuous improvement for stakeholders and enhances end-user functionality.
Previous Experience at E*TRADE Financial Corporation
Lisa Songer has extensive experience at E*TRADE Financial Corporation, where she held multiple roles. She served as Director of Business Process Management for one year from 2014 to 2015. Prior to that, she was the Senior Manager of System and Network Operations from 2001 to 2007, and later, she worked as Senior Manager of IT Risk Management from 2007 to 2014. Her tenure at E*TRADE spanned over a decade, during which she developed significant expertise in IT service management.
Experience at Equifax
From 2016 to 2019, Lisa Songer worked at Equifax as Senior Director of Engineering Operations and IT Service Management. In this role, she focused on enhancing operational efficiency and service delivery. Her leadership contributed to the development of robust IT service management practices within the organization.
Education and Expertise
Lisa Songer holds a Bachelor's degree in Computer Science and Engineering from Auburn University. Her academic background laid the foundation for her expertise in establishing governance mechanisms and reporting tools to track compliance with IT service controls. She champions ongoing service improvements to enhance the quality and customer satisfaction with IT services.
IT Service Management Skills
Lisa Songer has developed a strong skill set in IT service management. She ensures process standardization across IT organizations, vendors, and partners to maintain robust service delivery. Her focus on compliance, governance, and continuous improvement reflects her commitment to enhancing IT service quality and operational efficiency.