Lydia Miller
About Lydia Miller
Lydia Miller serves as the Head of North American Claim Operations at AXIS Capital, a position she has held since 2017. She has a strong background in law and claims management, with previous experience at CNA Insurance and a comprehensive educational history in political science and law.
Work at AXIS Capital
Lydia Miller has served as the Head of North American Claim Operations at AXIS Capital since 2017. In this role, she is responsible for overseeing claims operations across North America. Her contributions include creating templates for coverage letters and providing training to staff on complex coverage issues. This position is based in Alpharetta, Georgia, where she has been instrumental in enhancing operational efficiency within the claims department.
Education and Expertise
Lydia Miller holds a Juris Doctorate from St. John's University, School of Law, where she studied from 1989 to 1992. Prior to that, she earned a Bachelor of Arts in Political Science and French from Allegheny College, studying from 1984 to 1987. Additionally, she studied Political Science and Government at Stony Brook University from 1987 to 1989. Her educational background provides a strong foundation for her expertise in claims operations and legal matters.
Background in Insurance
Before joining AXIS Capital, Lydia Miller worked at CNA Insurance for 13 years, where she held the position of Director of Claim Vendor Management from 2002 to 2015. In this role, she developed and implemented a Continuing Quality Review program for claim staff, which included training modules and resources aimed at identifying areas of opportunity. She also established a trial monitoring program and created litigation management audit materials for overseeing law firms.
Professional Training Initiatives
Throughout her career, Lydia Miller has focused on enhancing training and operational processes within claims management. At AXIS Capital, she has provided training to staff on complex coverage issues, ensuring that the team is well-equipped to handle various claims scenarios. Her previous experience at CNA Insurance involved the development of training resources and programs that aimed to improve the quality and efficiency of claims handling.