Nicholas Johnston Cic Crm Cba
About Nicholas Johnston Cic Crm Cba
Nicholas Johnston serves as a Senior Product Implementation Specialist at AXIS Capital, focusing on Small Specialty Commercial products. He has extensive experience in insurance process engineering and analytics, with a career spanning over two decades in various roles across multiple organizations.
Work at AXIS Capital
Nicholas Johnston currently serves as a Senior Product Implementation Specialist in the Small Specialty Commercial division at AXIS Capital. He has held this position since 2021, contributing to the company's operations in Alpharetta, Georgia. In this role, he focuses on establishing business processes that facilitate the scaling of Small Digital Business products, ensuring effective integration of vendor solutions into partner implementations. His responsibilities also include guiding enhancements for user interfaces and overseeing test planning and execution.
Previous Roles at AXIS Capital
Before his current role, Nicholas Johnston held multiple positions at AXIS Capital. He was the Senior Application Delivery Lead for the Digital Workplace Center of Excellence from 2018 to 2021. Prior to that, he served as the Vice President and Process Engineering Practice Lead from 2011 to 2018. His extensive experience at AXIS Capital spans over a decade, allowing him to develop a deep understanding of the company's processes and customer needs.
Experience at The Hanover Insurance Group
Nicholas Johnston worked at The Hanover Insurance Group for a total of 12 years in various capacities. He began as a Lead Business Analyst from 2000 to 2010 and later transitioned to the role of Business Architect from 2009 to 2011. His tenure at The Hanover Insurance Group allowed him to refine his skills in business analysis and architecture within the insurance sector.
Educational Background
Nicholas Johnston has a diverse educational background. He studied International Business and History at Spring Hill College, achieving a GPA of 3.8 during his one-year program from 1990 to 1991. He also attended the University of Alabama in Huntsville, where he focused on Accounting and Business Management, achieving a GPA of 3.5 over two years. Additionally, he earned a Bachelor of Arts in Business Science from Mercer University - Stetson School of Business and Economics from 1993 to 1996. In 2011, he completed an IT Leadership Development Consortium at Babson College.
Specialization in Insurance Processes
Nicholas Johnston specializes in constructing insurance process and knowledge frameworks. His expertise allows him to leverage analytics and insights to understand customer behaviors and desires. This understanding is crucial for translating customer needs into effective communication solutions and process improvements, enhancing the overall customer experience in the insurance industry.