Steven Taylor Sales
About Steven Taylor Sales
Steven Taylor is an Assistant Complaints Manager at AXIS Capital in London, where he has worked since 2021. He has extensive experience in complaints management, having previously held various roles at Direct Line Group and Cosmos Holidays.
Current Role at AXIS Capital
Steven Taylor Sales currently holds the position of Assistant Complaints Manager at AXIS Capital. He has been in this role since 2021, contributing to the management of customer complaints and ensuring effective resolution processes. His work is based in the City of London, England.
Previous Experience at AXIS Capital
Prior to his current role, Steven served as a Complaints Officer at AXIS Capital from 2016 to 2021. During his five years in this position, he focused on addressing customer complaints and enhancing service delivery. His tenure at AXIS Capital has provided him with extensive experience in complaint management within the insurance sector.
Career Background in Complaints Management
Steven has a robust background in complaints management, having worked at Direct Line Group in various capacities. He began as a Complaints Handler in the Engineering Department from 2007 to 2009, then progressed to Senior Case Handler in the Executive Complaints Team from 2009 to 2014. He also served as a FOS Improvement Analyst in the Governance & Oversight Team from 2014 to 2016.
Educational Qualifications
Steven studied at Orpington College, where he achieved a BTEC National Diploma in the Travel & Tourism Industry from 2004 to 2006. He also attended Kemnal Technology College from 1997 to 2004, completing his secondary education.
Early Career in Customer Service
Steven began his career in customer service as a Customer Service Officer at Cosmos Holidays in 2006. He also worked as an Engineering Liaison Officer at Direct Line Group for seven months in 2007, gaining foundational experience in customer interactions and complaint resolution.