Antonia (Toni) Leonard
About Antonia (Toni) Leonard
Antonia (Toni) Leonard is a Technical Services Representative at Axis Communications in Chelmsford, Massachusetts, where she has worked since 2015. She has a background in operations and chargeback analysis, having previously worked at Jeanne D'Arc Credit Union and Vantiv.
Work at Axis Communications
Antonia Leonard has been employed at Axis Communications since 2015, serving as a Technical Services Representative. In this role, she provides technical support and assistance to clients, ensuring the effective use of Axis products and services. Her position requires a strong understanding of technical specifications and customer service skills to address client inquiries and resolve issues efficiently. Leonard's tenure at Axis has contributed to her expertise in the field of technical services.
Previous Experience at Jeanne D'Arc Credit Union
Before joining Axis Communications, Antonia Leonard worked at Jeanne D'Arc Credit Union from 2002 to 2009. During her seven years in operations, she gained valuable experience in financial services and customer relations. This role involved managing various operational tasks and supporting the credit union's mission to provide quality service to its members. Her work at Jeanne D'Arc laid a foundation for her subsequent roles in the financial and technical sectors.
Experience at Vantiv as Chargeback Analyst
Antonia Leonard worked as a Chargeback Analyst at Vantiv, formerly known as Litle & Co., from 2010 to 2015. In this position, she was responsible for analyzing chargeback cases and ensuring compliance with industry regulations. Her role involved investigating disputes and collaborating with various stakeholders to resolve issues effectively. This experience enhanced her analytical skills and understanding of payment processing.
Education at University of Massachusetts Lowell
Antonia Leonard studied at the University of Massachusetts Lowell from 1986 to 1992, where she earned a Bachelor of Arts (B.A.) degree in Psychology. Her education provided her with a solid foundation in psychological principles and human behavior, which can be beneficial in her roles in customer service and technical support. The knowledge gained during her studies has likely influenced her approach to problem-solving and client interactions.